Satisfaction Survey

Please note that all form fields are required unless otherwise stated.

 
Your name
[not required]
 
Name of the fee earner
[not required]
1 How satisfied were you with the overall service received from us?
 
Extremely satisfied Satisfied Not satisfied Unsure
 
Please state reasons why:
2 Do you think your objectives were understood?
 
Yes No  
 
If no, please give reasons why:
3 Were you given clear advice as to your options before, during and after the matter?
 
Yes No  
 
If no, please give reasons why:
4 Did we meet your objectives?
 
Yes No  
 
If no, please give reasons why:
5 In general, how satisfied were you with the service you received from your caseworker in relation to:
 
  Extremely
satisfied
Satisfied Not
satisfied
Unsure
 
Timeliness in responding to telephone calls, emails and letters
 
The turnaround time on your matter
 
Clarity of written communication
 
Quality of legal advice
6 Having received your bill for legal fees and costs, do you think the service we offer is value for money?
 
Yes No  
 
Please give reasons why:
7 What could we do to improve the service you received from us?
 
8 What other services could we offer that would improve our service?
 
9 Would you recommend the practice to a colleague, friend or family member?
 
Yes No  
 
Please give reasons why:
10 Any additional comments: